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Returns Policy

RETURNS QUERIES

60 Day Returns

We want to make sure you are completely happy with your purchase and make every effort to ensure you have the correct size and colour information available to you at the time of purchase. 

However, if you are not 100% happy, we have a 60 day return policy and will accept returns for an exchange of size, colour or for a refund. Items must be returned as new, in the original packaging. 

Please ensure you contact us before returning your items so we can approve the return. 

How long does it take to get a refund?

Once we have received your returned items, it can take up to 72 hours to process your return. When your return has been received, we will email a confirmation that we have your return item(s) and will process your refund

Once we have processed your refund, it can take between 5 - 7 workings days for the money to arrive back in your account.

I've changed my mind, I want to cancel my order!

Don't worry it happens! To cancel an order email us at info@nmemerch.com with your order number. If the item has already been despatched then simply wait till it arrives then follow the returns procedure.

What do I do If my order arrives damaged or is faulty?

In the unlikely event that your order arrives damaged or is faulty, please get in touch with us via one of the mediums show in the Contact Us page remembering to include your order number, a description and photo of the problem.

I want to exchange for a different size?

That's fine, all we ask is that you return it to us as new, in its original packaging. Please note for Health and Hygiene reasons we cannot accept clothing returns unless you are in a Smoke-Free home and the garment is odourless, perfume free, etc.

Whats your address if I want to send something back to you?

NME Merch
Unit 4 Canbury Business Park
Elm Crescent
Kingston Upon Thames
KT2 6HJ
United Kingdom